General IT Questions


Can you look at my computer? | How do I get a User Account? | What's my username?
What's my password? | How do I change my password? | Digital Certificates
Where can I find help on campus services?


Can you look at my computer?

If it is a departmentally owned computer, yes. We are willing to take a look at personal computers used for department-related work, but we are very limited in what we can and cannot do for a non-departmentally-owned computer. We generally do not fix personal (or home) computers that are not used for department-related work.

Before contacting us with any problems, please make sure to check your cables and connections and also restart your computer and/or problematic device before contacting us. The most common issues are usually resolved by simply doing these first two steps.

The best way to request help is by opening a ticket on the Job Board.


How do I get a User Account?

The Biochemistry Department uses an authentication system separate from the UW NetID system for most access.  To start the process of getting a Biochemistry Account please start in the Biochemistry Office.  Carol Peterson normally performs the account creation process.  Kallee Radtke acts as Carol's backup.

For off-campus users that are collaborating with a lab and need a user account please contact the PI you are working with and ask them to open a ticket on the Job Board requesting access for a collaborator.


What's my username?

Your username is normally the same as your NetID.


What is my password?

You have the same password for all Biochem network services, such as our File and VPN servers. We cannot tell you what your existing password is, but we would be happy to help you reset it. If you've forgotten your password, please stop by our office with a picture ID and we can assist you.


How do I change my password?

If you know your current password you can change your password via the web:

  1. Open a web browser and go to: https://intranet.biochem.wisc.edu/changepassword/
  2. Log in using your current Biochemistry Username and Password 
  3. Enter your old password once and your new password in the New and Confirm fields. In order to ensure your password meets the UW Password Requirements! your password must contain the following.
    1. Contain at least 8 characters
    2. Contain both UPPER and lower case letters
    3. Contain a number
    4. Contain a character that is neither a letter or number (i.e. !@#$., etc.)
    5. Must differ from your last 3 passwords
  4. Click Save

Digital Certificates?

The UW offers Personal Digital Certificates (UW Digital ID). These certificates allow you to help prove you are the author of an email, Adobe Acrobat files, and some other file types. If both the sender and receiver of an email are using certificates the email can often be encrypted to provide additional protection for sensitive information as well.

To begin the process of getting a Personal Digital Certificate visit UW Digital ID.

You can also get a free Secure Email Certificate for personal (non-UW and non-business accounts) from Comodo.

The Biochemistry IT Group strongly encourages the use of Digital Certificates!


Where can I find help on campus services?

DoIT offers a wide variety of services and a number of ways to get help. First, you may want to check the Knowledge Base.  The Knowledge Base is an excellent source of information about a wide variety of resources including subjects such as:

  • Email
  • Calendaring
  • NetID
  • Operating System and Software Troubleshooting
  • Learn@UW
  • And More!

If that doesn't answer your question you can contact the DoIT Help Desk. Please note that the DoIT Help Desk is not able to assist with Biochemistry services.